Frequently Asked Questions

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How long does the nail polish last?

Rooted builder gels are designed for long, reliable wear. With proper application and care, Our Builder Gel system is formulated for durability and can last 3+ weeks, especially when applied correctly and maintained with infills.

Are Rooted products cruelty-free?

Yes. Rooted products are 100% cruelty-free.

We never test on animals, and we work with partners who share our commitment to ethical beauty practices.

Are the ingredients safe for sensitive skin?

Rooted formulas are created with care and intention. Our builder gels are TPO-free, HEMA-free, vegan, and cruelty-free, making them a gentler option compared to many traditional gel systems. However, as with all beauty products, we recommend a patch test if you have sensitive skin or known allergies. If irritation occurs, discontinue use and consult a professional.

Can the builder gel be soaked off?

Yes. Rooted Builder Gel is a soak-off system.It can be safely removed using standard gel removal techniques without aggressive filing when done correctly. This allows you to switch shades or refresh your look while prioritizing nail health.

Can I use the builder gel alone or with gel polish?

Absolutely. Rooted Builder Gel is designed to be versatile:

  • Wear it alone as a natural, polished nude.
  • Use it as a base under gel polish.
  • Build structure or strength on natural nails.

It’s ideal for overlays, reinforcement, and long-lasting natural nail looks.

Why is my gel polish lifting or peeling?

Lifting or peeling is usually related to prep or application, not the product itself. Common causes include:

  • Inadequate nail prep (oil or moisture left on the nail)
  • Skipping a proper base or primer
  • Applying layers too thick
  • Under-curing or over-curing
  • Excessive exposure to water or oils immediately after application

For best results, follow Rooted’s recommended prep steps and cure fully under a UV or LED lamp

How long does shipping take?

Shipping times vary by location:

  • Ghana & Nigeria: Estimated delivery within 3–7 business days
  • UK & USA: Estimated delivery within 7–14 business days
    You’ll receive tracking information once your order ships.

Please note: during launches or peak periods, processing times may be slightly longer.

Do you ship internationally?

Yes. Rooted ships internationally, including to Ghana, Nigeria, the UK, the USA, and select additional regions. Available shipping options and rates are shown at checkout.

Are Rooted products suitable for professional and at-home use?

Yes. Rooted Builder Gels are designed for both professional nail technicians and confident at-home users.

Professionals love the self-smoothing consistency and durability, while at-home users appreciate the ease of application and clean formulation.For best results, we recommend following proper gel application techniques and curing guidelines.

What if I have an issue with my order?

We’re here to help. If you experience any issues with your order — including damaged items, missing products, or delivery concerns. Please contact our customer care team at rootedbeauty1@gmail.com within 7 days of receiving your order.

Our team will review your request and work with you to make it right.